Returns & Exchanges
If you are not completely satisfied with your AXIL purchase, you can return your item in its original packaging within 30 days of delivery.
1
Initiate Return
Log into your AXIL account and select 'Request Return' next to your order number to generate a return authorization.
2
Pack Your Item
Place the device in its original box with all included accessories, manuals, and cables to ensure a full refund.
3
Attach Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package.
4
Receive Refund
Once our technicians inspect the device, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing